Content design Guides, templates and articles
Guides, templates and articles about content design, government communications, digital experience with a few case studies thrown in for fun.
Taxonomy for content designers: what to know before tagging a single page
Taxonomy on Australian government websites is a content design decision, not a records job. Content designers must own the words users search and filter by.
FAQ pages are usually poor content design. AI does not change that.
FAQ pages feel productive to build, but usually signal a content design problem. Here's why they fall short, what AI changes about them, and what to do instead.
Information architecture on government websites is a governance problem, not a design problem
Information architecture on Australian government websites need help. It is a governance problem, not a design problem. Here is what that means in practice.