Content design Guides, templates and articles
Guides, templates and articles about content design, government communications, digital experience with a few case studies thrown in for fun.
What to measure instead of a readability score
A readability score measures sentence length, not whether readers can act. Plain language vs a readability score, why they differ, and what to test instead now.
AS ISO 24495 plain language is now an Australian Standard. Use it as a governance lever.
AS ISO 24495.1:2024 makes plain language a citable Australian Standard. Use it in your content governance framework, your next tender, or in your audit reports.