Content design Guides, templates and articles
Guides, templates and articles about content design, government communications, digital experience with a few case studies thrown in for fun.
What to measure instead of a readability score
A readability score measures sentence length, not whether readers can act. Plain language vs a readability score, why they differ, and what to test instead now.
WCAG 2.2 content requirements for government: the criteria your content team owns, not developers
WCAG 2.2 content requirements for government: the new success criteria your content team owns, not developers, and the content fix for help, forms, and sign-in.
Accessibility overlays will not make your government website compliant
Accessibility overlays will not make a government website WCAG 2.2 or DDA compliant. The AHRC now says so. The real fix is content design, not a bolt-on widget.
How to write alt text for (Australian government) websites
How to write alt text for Australian government websites: when an image actually needs it, how to describe its purpose, and who should own it in your workflows.