Content design Guides, templates and articles
Guides, templates and articles about content design, government communications, digital experience with a few case studies thrown in for fun.
WCAG 2.2 for writers: what you can fix without a developer
You don't need a developer to fix most content accessibility issues. What WCAG 2.2 asks of writers: headings, link text, acronyms, direction-free wording, more.
Retrofitting existing services to the Digital Inclusion Standard
Digital Inclusion Standard existing services: how to retrofit a live estate you cannot take down, triage the gaps by harm, and know when to apply for exemption.
Digital Inclusion Standard content checklist
A content checklist for the Digital Inclusion Standard: the content decision inside each of the five criteria, what good looks like, and who records it.
AI procurement for government content
DTA AI procurement guidance covers risk, not content. Here are the accessibility, plain language, and accountability requirements to put in the contract itself.
You cannot outsource accountability for accessible content
When a vendor builds your government website, the agency still owns accessibility. Put accessibility requirements in the brief and contract before you sign off.
How to write an Alternate Access Plan
An Alternate Access Plan names each unresolved accessibility barrier and how people can still complete the task. The AHRC named the artefact. Template below.
What to measure instead of a readability score
A readability score measures sentence length, not whether readers can act. Plain language vs a readability score, why they differ, and what to test instead now.
WCAG 2.2 content requirements for government: the criteria your content team owns, not developers
WCAG 2.2 content requirements for government: the new success criteria your content team owns, not developers, and the content fix for help, forms, and sign-in.
Accessibility overlays will not make your government website compliant
Accessibility overlays will not make a government website WCAG 2.2 or DDA compliant. The AHRC now says so. The real fix is content design, not a bolt-on widget.
How to write alt text for (Australian government) websites
How to write alt text for Australian government websites: when an image actually needs it, how to describe its purpose, and who should own it in your workflows.