A person wearing a mustard-colored sweater and metallic bracelets is reaching for a book on a shelf filled with various colorful books. The person's hand is extended over the bookshelf, which has titles related to history, art, and design.

Content design Guides, templates and articles

Guides, templates and articles about content design, government communications, digital experience with a few case studies thrown in for fun.

Ellen Harvey 6/8/26 Ellen Harvey 6/8/26

WCAG 2.2 content requirements for government: the criteria your content team owns, not developers

WCAG 2.2 content requirements for government: the new success criteria your content team owns, not developers, and the content fix for help, forms, and sign-in.

Ellen Harvey 5/8/26 Ellen Harvey 5/8/26

Information architecture vs sitemap: what the difference means for government websites

Information architecture vs sitemap: a sitemap lists the pages you publish; IA is how people find and understand them. Confusing the two breaks your navigation.

Ellen Harvey 31/7/26 Ellen Harvey 31/7/26

Government letters and notices: a content design guide for Australian agencies

Government letters decide whether people pay, appeal or miss deadlines. A practical content design guide to writing letters and notices for Australian agencies.

Content design Guides, templates and articles

WCAG 2.2 content requirements for government: the criteria your content team owns, not developers

Information architecture vs sitemap: what the difference means for government websites

Government letters and notices: a content design guide for Australian agencies

Ellen Harvey

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