Content design Guides, templates and articles
Guides, templates and articles about content design, government communications, digital experience with a few case studies thrown in for fun.
Retrofitting existing services to the Digital Inclusion Standard
Digital Inclusion Standard existing services: how to retrofit a live estate you cannot take down, triage the gaps by harm, and know when to apply for exemption.
Digital Inclusion Standard content checklist
A content checklist for the Digital Inclusion Standard: the content decision inside each of the five criteria, what good looks like, and who records it.
How to write an Alternate Access Plan
An Alternate Access Plan names each unresolved accessibility barrier and how people can still complete the task. The AHRC named the artefact. Template below.
WCAG 2.2 content requirements for government: the criteria your content team owns, not developers
WCAG 2.2 content requirements for government: the new success criteria your content team owns, not developers, and the content fix for help, forms, and sign-in.
Information architecture vs sitemap: what the difference means for government websites
Information architecture vs sitemap: a sitemap lists the pages you publish; IA is how people find and understand them. Confusing the two breaks your navigation.
Government letters and notices: a content design guide for Australian agencies
Government letters decide whether people pay, appeal or miss deadlines. A practical content design guide to writing letters and notices for Australian agencies.